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EXCHANGE POLICY — 4Pets
This exchange policy is valid from July 2024.
If you are not satisfied with the product or have regretted your purchase, you may request an exchange or return within 7 days from the date of receipt of the order at your address.
Conditions to make an exchange:
If you want to make an exchange, the product must be in perfect condition and show no signs of use, that is, in the same conditions as you received it. In addition, it is essential that the item is in its original packaging.
How to request an exchange:
Send an email to [email protected], providing your full name, order number, and reason for the exchange. You will receive our contact with the necessary information to make the exchange.
Conditions for return due to regret:
If you regret your purchase, you can also return your order within 7 days from the date of receipt of the order at your address.
How to request a return due to regret:
Send an email to [email protected], providing your full name and order number. You will receive the refund within 30 days from the date we receive the returned products. The amount will be refunded using the same payment method you selected when purchasing from our online store. There will be no additional cost for you to receive the refund.
Products with manufacturing defects:
You have the right to request a return within 30 days from the date of receipt of the order at your address.
How to request a return for defective products:
Send an email to [email protected], providing your full name, order number, and information about the manufacturing defect (description with photos or videos). We will review your case within 30 days from the date we receive the returned products. The amount will be refunded using the same payment method you selected when purchasing from our online store. There will be no additional cost for you to receive the refund.
How to return products:
According to Consumer Law, the shipping costs for returning products due to the right of withdrawal or items with manufacturing defects will be covered by our store through the reverse logistics process.
You will receive a postage authorization code by email after your exchange or return request and must post the merchandise at a post office. We do not cover packaging costs, so we suggest you use the same packaging in which you received your purchase (if not damaged) or a suitable box that preserves the items during transport.
Contact us:
If you have any questions about our exchange policy, please contact us at [email protected].
